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STORES
Position Applied / Vessel*
Date
What did you appreciate the most?*
What can we improve?
Any concerns?
FIRST IMPRESSION & GREETING
1. Initial greeting from staff*
Excellent
Good
Average
Poor
2. Staff addressed you respectfully?*
Yes
Partially
No
ACKNOWLEDGEMENT & RESPONSIVENESS
3. Calls/messages acknowledged promptly?*
Always
Most of the time
Sometimes
Rarely/Never
4. Staff listened to your concerns?*
Yes
Partially
No
CLARITY OF INFORMATION
5. Clarity of information*
Very clear
Clear
Somewhat confusing
Very confusing
6. Told what to expect at every stage?*
Yes
Partially
No
UPDATES & FOLLOW-UP
7. Updates without follow-up?*
Yes, regularly
Sometimes
Rarely
Never
8. Delays informed honestly?*
Yes
Sometimes
No
PROFESSIONALISM & COURTESY
9. Staff behaviour*
Excellent
Good
Average
Poor
10. Felt respected?*
Yes
Sometimes
No
OVERALL EXPERIENCE
11. Overall satisfaction*
Very satisfied
Satisfied
Neutral
Dissatisfied
12. Recommend ROHI?*
Yes
Maybe
No
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